Social media marketing. Kind of a daunting subject, huh? Well, it doesn’t have to be. Use guides like the ones we publish regularly and move incrementally, and in no time you’ll have your presence set up and be seeing returns on your efforts.
That said, today we’re going to be diving in (albeit not too deeply) to marketing on Facebook. Despite the controversies you may have read about, and despite being the granddaddy of all social media, this platform is going strong. That’s not to say there haven’t been some changes along the way. Primary among these has been a demographic shift upward, the most active users of Facebook in the US are now Gen X and Boomers, not Millennials. This shift hasn’t dampened their run at the top however, with a full 75% of the American public saying they use the site at least occasionally.
So what better place to begin ramping up your social media presence? After all, where else will you have access to 75% of the American public? We’re going to start with the fundamentals, move on to some level 2 marketing tactics, then wrap up with a quick discussion of metrics and what to look for.
Marketing on Facebook: the basics
Want to get your company’s presence on Facebook up and running in a day? Totally doable. There are just a couple of items to clear up first, and you’ll be ready for that first post!
Profile vs. page
If you have a personal account on Facebook, that’s a profile. When you look up a company there, you’ll be taken to their page. They look awfully similar, we know. And they do in fact share may features: profile picture, cover image, and timeline to name but a few. But there are also differences that matter for this discussion, namely the unlimited number of people who can Like and follow your company page as opposed to the 5,000 friend limit on personal profiles.
As for those similar aspects, remember to keep it professional on your company page. Use the company logo for the profile picture—there really aren’t any exceptions to that rule. The cover image is a different story. Here you can use something that enhances the logo, or maybe something that draws the eye toward where you want people to focus. That can be your most recent post, a “contact us” link, or pretty much anything else you choose.
And just like that, you’re ready to post
Add contact information, company hours, a website link, and a brief summary of the company for the main page (the more detailed About Us-style page can follow later), and you’re ready to get posting.
A word of warning here, a lot of companies are overeager to fill their timeline with great content and end up flooding their follower’s timelines as a result. It’s easy to slip across the line from posting quality content and informative links to spam. The former is the goal while the latter is to be avoided at all costs. Some suggestions for posts, limited to around 2-4 per day (plus follow up with any comments, likes, etc. to stay engaged, of course):
- Product announcements
- Links to press relating to your company
- Links to new content available on your site
- Stories about the company or your employees
- Links to other sites you think your audience will like
And just like that, your company presence on Facebook is up and running and already working for you. Congratulations! When you’re ready and have the remainder of your company page created (like that About Us page mentioned above), it’s time to move to level 2.
Level 2 Facebook marketing: Groups, Marketplace, and ads
It’s true that these tools have existed for a while now, but Facebook has been making changes, expanding the reach and usefulness, and generally making them far more feature rich than ever before. When it’s time to think about expanding your presence, these are the places to start.
Facebook groups have existed for years; however, a recent change lets you link a group to your company page. That means your group can now be branded. Groups operate a lot like online forums, with registered members posting questions, comments, and generally engaging in discussions with other members. The key is that you can also engage in Groups, making them an ideal way to start conversations about your brand, product, or just about anything else you can think of to interact with your followers.
Since you’re allowed multiple groups under one page, consider creating different groups for users of your latest product, one for general company discussions, and maybe one for your industry as a whole. It’s up to you, and the sky’s the proverbial limit.
In essence, Marketplace is a more robust, captive version of Craigslist. If you have an eCommerce presence, this is something you should definitely be using. You can list your offerings for sale, as well as creating special deals for followers, or codes just for members of your groups.
Facebook ads: targeted right where you want them
Given their reliance on user data, it stands to reason that Facebook would have detailed demographic information available. It also stands to reason that they make this available for companies to use to target advertising directly at their target audience. And boy do they. Facebook’s ad platform is the most robust in all of social media. The power you have to create ads for any subset of your buyer personas is so incredible, entire courses are taught on it.
You can create Audiences based on pretty much anything you’d find on a person’s profile page:
- Geographic region (down to zip code)
- Age range
- Education level
- Interests (work related, groups they’re members of, hobbies, etc.)
- Statistics based on interactions with your page (likes, follows, etc.)
- Even what device type they’re using to surf
Then you can set up a fixed dollar amount to spend per click, per day, or per impression—with a hard stop so you never break the budget. Then there’s the A/B testing feature, baked right in. Honestly, there’s just too much to cover here. So, start your first campaign, then spend time poking into all the nooks and crannies of your Ads Manager account.
Facebook marketing metrics to count on
With all that anonymized user data, you know there’s going to be metrics. And metrics are a marketer's best friend when it comes to designing future campaigns. Page metrics are the place to start, as they will give you the overview of who’s viewing your site and what they like about it. Our favorites include:
- Page visits—unique and return
- Likes & follows
- Referral traffic
Ad metrics are for when you’re ready to really dive in. They’re reachable from the Account Overview section of your Ads Manager page and give you all the details you could ever want on the demographics reached by your ads. You can see who’s seeing them, who’s clicking on what, how long they’re staying there, and even how many times they interact with your ads. This is the fodder for your next campaign, not to mention tweaks to current ones to better hit your target audience.
Whew! That was a lot for a brief intro, we know. Use the broad topics presented here to get your company’s Facebook page set up and get your presence up and posting. Then, as you attract followers, you can start learning about the advanced features, settings, and everything else Facebook has to offer at the organizational level.
Have a question about social media marketing? Get in touch with us!