AI-Powered Service: Breeze Customer Agent Now with HubSpot Credits

Picture this: Your customer support team is swamped. Phone lines are buzzing, chat queues are long, and your agents work tirelessly. Imagine over half those customer talks getting resolved automatically, with no human touch needed.

Sounds like a distant future? It’s not. With HubSpot, we've made this a reality. The results are amazing.

Over the last year, our Breeze features, tools, and agents in HubSpot have shown great promise. Breeze Customer Agent truly stands out. It has resolved more than 50% of support conversations for thousands of HubSpot's Service Hub customers.

This isn't just about efficiency; it's about empowering businesses to focus on complex customer needs, innovate faster, and provide exceptional experiences. And we’re about to expand this power to even more businesses.

The Evolution of Customer Support: Expanding Breeze Customer Agent

Breeze Customer Agent has worked incredibly well in HubSpot Service Hub. What is Breeze? It's HubSpot's powerful AI engine. It links up all your data, content, and customer details. This lets your team work much smarter, whether in sales, customer service, or content creation. Breeze brings the best of generative AI to you, helping create smooth workflows, unique customer experiences, and smart, data-driven ideas.

A Closer Look at Breeze Customer Agent

Breeze Customer Agent uses smart AI to handle customer questions instantly. It gives quick, correct answers by understanding detailed conversations. If an issue is too complex, Breeze Customer Agent routes it to a human agent. The system learns from every chat, always improving and keeping your brand's voice.

Unlike simple chatbots that follow set rules, Breeze AI customer support offers a smart and contextually aware service. It automatically sends complex problems to human agents and learns from every customer chat. This creates a natural support experience. It blends quick automation with human-like understanding, letting it manage many conversations simultaneously without losing quality or speed.

Want to track agent interactions? You absolutely can! See all customer agent chats live in your help desk and inbox. This keeps your team in charge. They can jump into conversations if needed, adding that important human touch when it counts most. For more details on HubSpot's Breeze Customer Agent and other AI solutions, click here.

We're building on this success. Breeze Customer Agent will now reach all Professional and Enterprise customers. They can access it with HubSpot Credits. Think of HubSpot Credits as a flexible, pay-as-you-scale currency. Like a utility bill or filling up your gas tank - purchase the product, to use the energy, in this case, for Customer Agent and Breeze Intelligence. 

What does this mean for your business? Starting June 2, 2025, Breeze Customer Agent will be available for all Professional and Enterprise plans. It will now reach beyond Service Hub. This means more teams can use it. Sales, marketing, and operations will all benefit. They will have smoother, faster customer talks. This leads to happier customers and a more productive staff.

On the client side, HubSpot Credits will simplify things. A lot. Pricing is simplified, the tools are readily accessible, and as soon as they join, they are automatically granted HubSpot Credits. When they need more, they can buy more. This makes it easier to adopt with a low barrier to entry

Existing Service Hub Professional and Enterprise customers already experiencing the magic of Breeze Customer Agent, the news gets better: you'll be able to continue using Breeze Customer Agent and Intelligence with your existing credits until August 4, 2025, at no additional cost. This will provide a smooth transition as HubSpot rolls out its new HubSpot Credits system, ensuring your operations can continue without interruption.

Understanding HubSpot Credits: A New Era of Flexibility

HubSpot Credits are a big step forward. They change how you manage and grow your HubSpot tools. Think of HubSpot Credits as an improved version of our old credit system. Many of you already use that system for Breeze Intelligence. This new way gives you more control over your spending across various HubSpot tools. It also offers great flexibility to pay as your business grows. This means your investment will match exactly what you use and what your business needs.

So, how does it work?

This flexible credit system lets you try and grow your AI features in HubSpot. You only pay for what you use. We believe in giving value first, before we monetize it. This idea is central to how we build products. As we look ahead, HubSpot will add more AI products to the HubSpot Credits system. We will do this for tools that show clear benefits to customers, always keeping our promise to deliver real value.

This also applies to existing Service Hub Professional & Enterprise customers already using Breeze Customer Agent and Breeze Intelligence as of June 2, 2025.

Embracing the Future of Customer Engagement

The expansion of Breeze Customer Agent and the new HubSpot Credits are a big leap. They change how businesses use AI to improve customer service and overall operations. Our goal is to make powerful, proven AI easy to access, predictable, and flexible for you. This lets you resolve more customer calls, grow efficiently, and build stronger customer relationships.

Ready to explore how Breeze Customer Agent and HubSpot Credits can transform your customer engagement? Connect with us, your HubSpot Solutions Partner, today to discover all the possibilities.

The future of smart, efficient customer service is here and ready for you.