Why Software Providers Should Educate Consumers

By Courtney. February 01, 2019.

Topics: Inbound Marketing Strategy, Startup Marketing

Software providers have the potential to offer a great deal of value to their consumers. Whether it's optimizing recruitment processes, implementing the use of artificial intelligence, or creating a useful customer relationship management tool, software fills gaps to create efficiency and make the day-to-day workload much more productive for clients. Although software providers know the benefits to the product they're producing, they also need to show potential consumers what they're missing out on. By engaging, educating, and developing trust with potential consumers, you can create lasting relationship that increase your success and make for delighted customers.   The-restaurant-table-is-getting-crowded-for-payments-technology

When HubSpot coined the three simple stages of inbound marketing, "attract, engage, and delight," they essentially cracked the new code on doing business. Inbound puts the traditional marketing techniques by the wayside and instead provides a strategy that's engaging and informative for the consumer from the beginning of the sales cycle to the end. For those unfamiliar with the strategy, it can seem daunting and quite frankly overwhelming. Also, some business don't believe it's right for them, but the truth is that inbound marketing can be applicable to any business, even those that are extremely niche. Knowing and understanding the basic concepts of inbound will show just how important the strategies are to being successful and competitive in today's marketplace. Placing emphasis on engagement and content is what will drive that success.


Content Designed to Engage

It's a proven fact that creating content relating to your business that is specifically geared towards your buyer personas can help attract the right kinds of potential consumers. You can (and should) push out content across multiple platforms, not just your website. Using social media platforms like Facebook or Instagram helps your business to be seen and increases your opportunities for engagement. That said, posting regular blog posts on your own site that cover a variety of topics that appeal to your target audience can help to create meaningful engagement.

You may be wondering, what kind of content should you be creating? Again, think of who your "typical" consumer is; what kinds of questions do they ask? What are they searching for on Google? What kinds of problems might they have? Being able to answer these questions and create content around answering them will show a deep understanding of your consumer and will improve your inbound efforts greatly! 


...and Educate!

Being a trusted resource should be one of your main goals when it comes to content creation. When people turn to a search engine to solve a problem or answer a question, they're not looking to be sold to. This is why your content should be an educational opportunity. Think about this scenario. You're a human resources professional who is leading a team at your company. You know that you're going to be out of the office for a couple of weeks, but want to make sure that your recruitment advertising efforts don't suffer from your absence. After a quick Google search, you find this blog that explains "recruitment marketing automation." You find that it offers new insights into recruitment that you hadn't thought of before, or didn't even know existed! You're instantly relieved to find answers. The next time that you have a problem, chances are that you'll turn to this same resource for a solution. Brand credibility is a major hurdle for modern businesses, and this kind of content is an important way of bolstering that credibility. You want to be a company that people can rely on for honest information.


Nurturing Relationships

The combination of having a target persona and having the right kind of content will help your business in attracting and engaging potential customers, but it's important to also know your "why." Inbound marketers prides themselves on their ability to create meaningful relationships with potential consumers and show that you and your company are a credible and trustworthy resource. You should be seen much more as an adviser rather than a "salesperson." The tried and true philosophy of listening 90% of the time and talking 10% of the time goes right in line with inbound. As a trusted ad adviser, your job is to meet the consumer where they are in the process and provide answers as they find what it is they're looking for.

"SCOPE" is what HubSpot calls their inbound principles: standardize for consistency, contextualize for relevance, optimize for clarity, personalize for impact, and empathize for perspective. Each of these five principles should be top of mind when creating your robust inbound strategy because they keep the lead as your main focus throughout the process. Each person is unique and should be treated as such. By offering a personalized experience that's relevant to the individual, you show that you truly care. In turn, they'll come to trust your advice and hopefully invest in your offerings.

If you're a software provider or any other business, you believe in your product and know the benefits it can provide to a potential client. But how you're getting that message across is crucial to the success of your business. BY creating a great experience for the entirety of the sales cycle, you can be sure of leaving a lasting and positive impact  on your current and future customers. As a result, these same consumers will return to you for their next solution and/or refer you to a friend or acquaintance. With content that's truly educational, you lay the foundations for this crucial sense of trust between your business and the consumer. As Simon Sinek said, "People don't buy what you do, they buy why you do it"

I want to learn more!


Enjoys building relationships through writing and conversation over a good cup of coffee. Driven to uncover the solutions to every day marketing strategies. She believes in keeping an open mind, staying motivated, and not being afraid to laugh a little.


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